Cancellation Policy

UNOFFICIAL DRAFT — LAWYER REVIEW PENDING. This document is a good-faith starting point drafted by the founder and an AI assistant. It has not been reviewed by a licensed attorney and does not constitute legal advice. Before TinyFleet PM accepts its first paying customer, this document must be reviewed by qualified legal counsel.

Last updated: 2026-07-07 Effective date: upon lawyer review and republication

Summary

• You can cancel any time, from the app, no phone call needed.
• You keep access until the end of the billing period you already paid for.
• Your data stays for 30 days after your subscription ends, then it's deleted unless you export or resubscribe.

1. How to cancel

From the web app: Settings → Billing → Manage Subscription → opens Stripe customer portal → click Cancel.

From the Android app: same path — Settings → Billing → Manage Subscription. The portal opens in your browser.

By email: if you can't access the portal for any reason, email sellecks1@yahoo.com from the address on your account with the subject line "Cancel subscription". We will cancel within 2 business days.

2. When cancellation takes effect

• Monthly plans: cancellation takes effect at the END of the current monthly billing cycle. You keep full access until then and are not charged again.
• Yearly plans: cancellation takes effect at the END of the current yearly term. You keep full access until then and are not charged again. See the Refund Policy for prorated-refund options within the first 30 days.
• Add-ons (extra seats, extra storage): can be reduced or removed from the portal at any time. Extra seats prorate immediately. Extra storage takes effect at the end of the current cycle (see Refund Policy).

3. What happens when your subscription ends

When your paid subscription ends (whether by cancellation, non-payment, or plan expiration), your account moves to an inactive state:

• Login remains available for 30 days so you can export your data.
• All Organization data is preserved for 30 days, but the Organization moves into a read-only state — no new assets, tasks, or content can be created.
• Public Maintenance Passport URLs are disabled immediately when the subscription ends, unless the account is on the free tier (if we offer one at that time).
• Push notifications stop.
• Team members cannot log into the Organization workspace during the inactive period (except the owner, for export purposes).

After 30 days, if you have not:

• Reactivated by resubscribing, OR
• Exported your data,

then your Organization data will be permanently deleted. This deletion is irreversible. Personal user account data is deleted at the same time unless you belong to another active Organization.

4. Data export

You can export your data at any time — before, during, or during the 30-day post-cancellation window — from Settings → Data → Export. The export is a machine-readable file (JSON or CSV, depending on the data type) covering:

• Assets and asset categories
• Maintenance tasks and their history
• Parts orders and history
• Files (as a downloadable archive of your uploaded photos and files)
• Audit log entries for your Organization (JSON)

Exports are generated on demand and typically ready within a few minutes. You will receive a download link by email.

5. Undoing cancellation

You can undo a cancellation at any time before it takes effect:

• Log into the app
• Settings → Billing → Manage Subscription → Renew or Resubscribe

You can also resubscribe during the 30-day post-cancellation window to restore full access without losing any data. After the 30-day window and permanent deletion, you would need to sign up as a new customer and start over.

6. Account deletion (separate from subscription cancellation)

If you want to delete your USER account entirely (not just your subscription), you can request account deletion by:

• Settings → Account → Delete Account (permanent), OR
• Emailing sellecks1@yahoo.com with subject "Delete my account"

Account deletion is permanent and cannot be reversed. Before we delete, we will:

• Ask you to confirm (once by email if you emailed us; twice if you clicked the in-app button)
• Remove you from any Organizations you are a member of (Organization data belonging to those orgs remains with the org owner)
• Delete your user profile, personal notifications, and any personal data
• Retain minimum records required by law (e.g., billing records for tax compliance, security-incident logs)

Deletion completes within 30 days of your confirmed request.

7. If we cancel your subscription

We may cancel your subscription if:

• Payment fails and cannot be recovered after standard retry attempts (Stripe handles retries automatically — typically 3 attempts over 3 weeks before we mark the subscription as failed).
• You materially violate the Terms of Service (abuse, illegal content, fraud).
• We discontinue the service entirely — in which case we will give at least 60 days' notice and help you export your data.

8. Contact

Cancellation questions or issues: sellecks1@yahoo.com