Refund Policy

UNOFFICIAL DRAFT — LAWYER REVIEW PENDING. This document is a good-faith starting point drafted by the founder and an AI assistant. It has not been reviewed by a licensed attorney and does not constitute legal advice. Before TinyFleet PM accepts its first paying customer, this document must be reviewed by qualified legal counsel.

Last updated: 2026-07-07 Effective date: upon lawyer review and republication

Summary

• 14-day money-back guarantee on your first paid subscription (Home or Business).
• Yearly plans: prorated refund available for the unused portion within the first 30 days.
• Add-ons (extra seats, extra storage): refunds handled the same way as the underlying plan; unused mid-cycle amounts prorated at our discretion.
• After the refund window: no refunds, but you can cancel anytime to stop future billing.

1. What's covered

This policy applies to subscriptions purchased directly through tinyfleetpm.com and processed by Stripe.

If you purchased via a mobile app store (Google Play), the store's refund policy applies to that purchase. Contact Play Store support.

2. First-subscription 14-day money-back guarantee

For your FIRST paid subscription on your account (Home or Business, monthly or yearly), you may request a full refund within 14 calendar days of the initial charge.

To request: email sellecks1@yahoo.com with the subject line "Refund request" and include:

• The email on your account
• Order or invoice ID (from your Stripe receipt or Billing tab)
• Reason (optional but helps us improve)

We will process the refund to the original payment method within 5-10 business days.

This 14-day guarantee is a one-time benefit per account. Renewals, subsequent subscription upgrades, or new subscriptions after cancellation are NOT covered by this guarantee.

3. Yearly-plan prorated refund

If you purchased a yearly plan (Home yearly = $49, Business yearly = $295) and want to cancel and get a refund within the first 30 calendar days, you may request a prorated refund covering the unused portion. Roughly: refund amount = yearly price × (days remaining ÷ 365).

After the 30-day window, yearly plans are non-refundable, but you may cancel to prevent renewal at the end of the current term.

4. Add-ons (extra seats, extra storage)

Add-on subscriptions are billed month-to-month. If you remove an add-on mid-cycle:

• Extra seat: seat count is reduced immediately; we will prorate a credit to your next invoice for the unused days.
• Extra storage: storage quota is reduced at the end of the current billing cycle; no proration for storage add-ons removed mid-cycle because the storage was already reserved.

Prorated credits apply to future invoices; they are not refunded to your card unless you also cancel your entire subscription.

5. Situations where we WILL usually issue a refund outside the standard window

At our discretion, we may issue refunds outside the standard windows for:

• Service outages attributable to us (not to third-party providers like Supabase, Vercel, Stripe, or your ISP) lasting more than 48 consecutive hours in a single billing cycle. Refund is prorated to the outage duration.
• Duplicate charges or clear billing errors on our side.
• Charges to a canceled account where the cancellation did not take effect due to a bug in our system.

Email us with details; we will investigate and respond within 5 business days.

6. Situations where we will NOT issue a refund

• Change of mind after the 14-day guarantee window (monthly) or 30-day window (yearly).
• Dissatisfaction with a feature that is documented at tinyfleetpm.com/features before purchase.
• Not using the service after purchasing — the guarantee window gives you time to evaluate.
• Cancellation partway through a billing cycle (monthly plans) — you keep access until the end of the cycle you already paid for.
• Termination for violation of the Terms of Service (e.g., abuse, fraud, illegal content).
• Refund requests made through chargeback/dispute WITHOUT contacting us first. Please talk to us first — we're a small operation and we'd much rather solve the problem than fight a dispute.

7. How to cancel

You can cancel your subscription at any time from Settings → Billing → Manage Subscription in your account. This opens the Stripe customer portal.

Cancellation takes effect at the end of your current paid period. Your account and Organization data remain accessible until then. After the period ends, your subscription becomes inactive; see the Cancellation Policy for what happens to your data.

8. Contact

Refund requests or billing questions: sellecks1@yahoo.com

Please include your account email and invoice ID; this speeds up processing significantly.